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FREQUENTLY ASKED QUESTIONS
1. What types of payments do you accept?
We accept checks, credit cards, and wire transfers (for foreign accounts).
2. Does this item come in any other sizes?
The image sizes are specifically indicated on our photos or in the showrooms. For special contract jobs image sizes may be adjusted.
3. How do I recieve Volume Pricing?
Contact Customer Support for information about requirements for volume pricing and please include your channels of distribution.
4. Can I change designs on your product?
We will accommodate most frame and mat changes on our product. Any design change may affect the overall cost.
5. Do you drop ship?
No, we do not drop ship at this time.
6. Do you have a minimum order charge?
All orders less than $600 are subject to a minimum handling charge of $25.
7. What does Full Freight Allowance (FFA) mean?
If you are entitled to Full Freight Allowance (FFA), your items will be shipped Freight Collect and you may deduct the cost from your invoice when paying us within terms. If the qualifying order is prepaid, the freight will be prepaid.
Please send a copy of the freight bill to ATI Industries with payment. We are not responsible for COD, Residential delivery or any accessorial charges. If it is being shipped outside of the continental United States, we only pay to the United States port or border.
8. Do you have a catalogue?
No, we do not have a giveaway catalogue available. Our reps do, however, have 8 x 10 photos of all of our images and will be happy to share them with you.
9. What is your delivery time?
Normal delivery time is 4-6 weeks. If you have special needs or need a rush order, please contact our customer service team at 1-877-445-5025.
10. Where can I find your paintings and Fine Art Gicleés?
Visit one of our four permanent showrooms or make an appointment with one of our representatives by submitting an email to sales@ATI-Industries.com.
11. Do you have a showroom?
Yes. We have four permanent showrooms. Please click here to visit our showrooms page for more information.
12. My order has arrived and an item is damaged. What do I do?
If there is any obvious damage or crushing to boxes when delivered, PLEASE note on signed Bill of Lading.
If an item is damaged, please fill out the Damage Notification Form in the Customer Service section and notify us within 7 days of receipt.
13. What are your general sales terms?
We check Lyon Credit Services for all of our customers. In general, customers have open terms when highly rated by Lyon. Otherwise, orders must be guaranteed with a check or credit card. 25% of the invoice will be charged at order acceptance and the balance will be charged before packing. On credit card orders, freight is charged separately at time of shipping unless you qualify for Full Freight Allowance (see above).